Company & Contact Information
The following information identifies the business operating the Dovrien™ online store.
Return &
Refund Policy
We want the return and refund process to be clear, straightforward, and easy to understand.
This policy explains return eligibility, how to request a return, damaged or incorrect item procedures, refund processing, exchanges, and return shipping.
30-Day Return Window
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, the product should generally be returned in the condition in which it was received.
No misuse or accidental damage
No unauthorized modification
Accessories and components included
Proof of purchase available
Original packaging where reasonably possible
Manuals, cables, and supplied items included
Electronic products may be inspected before a refund is approved to confirm their condition and return eligibility.
How to Request a Return
Contact Customer Support
Email us at service@dovrien.com or contact us by phone before sending any product back.
Provide Order Information
Include your order number, the email address used at checkout, the product involved, and the reason for the return.
Include Supporting Information
Photos or video may be requested when relevant, especially for damage, defects, or incorrect products.
Wait for Return Instructions
Return authorization and return instructions must be provided before the item is shipped back.
Products returned without prior authorization may not be processed correctly. Please contact us before sending any item back.
Damaged, Defective, Incorrect or Incomplete Items
Contact Us Within 72 Hours
If your package arrives visibly damaged, please contact us within 72 hours of delivery.
Contact Us as Soon as Possible
If your product is defective, incorrect, materially different, or missing supplied components, please contact us as soon as possible.
Depending on the issue, an appropriate resolution may include a replacement, replacement component, refund, or another suitable solution.
When the issue results from an error on our side, we will provide appropriate return or resolution instructions.
Items That May Not Be Eligible for Return
Certain products or situations may not qualify for a standard return, subject to applicable law.
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.
Exchange Requests
Return and Reorder
In most cases, the simplest way to exchange a product is to return the eligible item and place a new order for the preferred product.
For defective, damaged, or incorrect products, we may arrange a direct replacement where appropriate.
14-Day Right of Withdrawal
Where required by applicable European Union consumer law, eligible customers may have a statutory 14-day right of withdrawal.
This statutory right is separate from our standard 30-day return policy and is subject to applicable legal requirements and exclusions.
Customers wishing to exercise a statutory withdrawal right should contact us within the applicable legal period.
How Refunds Are Processed
Once an authorized return has been received and reviewed, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Approved refunds may require up to 10 business days to be processed to the original payment method.
Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us.
Who Pays for Return Shipping?
Damaged, Defective or Incorrect Items
If the return results from a confirmed product defect, shipping damage, incorrect item, or another verified seller-side issue, we will provide appropriate return or resolution instructions.
Change of Mind or Preference
For eligible preference-based returns, return shipping costs may be the customer's responsibility unless applicable law or written instructions from us state otherwise.
Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.
Where Should I Send My Return?
Authorized returns must be sent to the return facility provided by our customer support team.
The appropriate return location may vary depending on the product, delivery destination, and original fulfillment arrangement.
Contact us first to obtain return authorization and the correct return instructions.
Preparing Your Product for Return
Follow the return instructions provided by support.
Include all supplied accessories and components.
Use suitable protective packaging for shipment.
Include original packaging where reasonably possible.
Do not include unnecessary sensitive personal information.
Retain return tracking or shipment documentation where available.
Contact Dovrien™ Customer Support
For questions about return eligibility, damaged products, exchanges, return instructions, or refund status, please contact us.
For an existing order, include your order number whenever possible.
Please contact us before returning any product so we can provide the correct authorization and return instructions.